You can delete your QuataFood account and personal data from this page. You don't need the app installed, and you don't need to be signed in — enter the phone number or email address on the account and we'll send a one-time code to confirm it's you.
What gets deleted
Once you confirm the code, we permanently remove the personal details attached to your account:
- Your name, email address, phone number and profile photo.
- Every saved delivery address, including notes and map pins.
- Your identity and payout details — ID and licence documents, business registration, bank account, MTN MoMo, Orange Money and QuataPay numbers.
- Your sign-in credentials (MPIN and password) and every active session on every device.
- Push-notification tokens, so nothing further can be sent to your phone.
This is not reversible. We cannot restore a deleted account, and the same phone number can be used to sign up again as a brand-new one.
What we keep, and why
Some records can't simply be erased. Cameroonian tax and consumer-protection law obliges us to retain transaction records — orders, invoices, payments, refunds and the wallet ledger — and restaurants and riders have their own accounting to answer for. Those rows stay, but they are anonymised: your name, phone, email and address are replaced with placeholders, so what remains is a financial record that is no longer about an identifiable person.
Uploaded identity documents are removed from the account immediately; the underlying files are purged from storage once their statutory retention window ends. Ratings and reviews you left stay visible without your name attached.
How long it takes
The deletion runs the moment you enter the code — your sign-in stops working straight away. Backups and log archives roll over on their own schedule and are fully cleared within 30 days.
If we can't delete it yet
We'll refuse the deletion, and tell you why, if the account still has money or work outstanding:
- A wallet balance, or money held against a withdrawal you've already submitted. Deleting the account erases every payout destination on file, so we would have no way left to pay you. Withdraw it first.
- A withdrawal being processed. Wait until it shows as paid.
- Orders still in progress — food a customer has already paid for, or a delivery already picked up. Finish or cancel them first.
Each of these is temporary. Clear it and the deletion goes through normally.
Other ways to do this
If you can still sign in, the QuataFood app has the same option under Account → Delete account, and you can export a copy of your data there first. You can also write to support@quatafood.com from the address on the account. See our privacy policy for the full list of rights you have under Cameroon Law No. 2010/012.